You may return any return eligible item you are dissatisfied with for an exchange or refund within 30 days from the day your order ships.
*Please note that care packages are non-returnable and care package plans cannot be canceled mid-season. We are happy to accommodate an address change if the care package recipient moves residences if you notify us two weeks prior to the care package shipping.
Customers are responsible for all return shipping costs. Dormroom.com does not provide pre-paid shipping labels. To return your item, please print and complete the Return Form at the bottom of this page and send it along with your package with the shipping carrier of your choice.
Return shipping address:
305 W Commerce St
Chambersburg, PA 17201
Please allow us 7-10 days following delivery to our returns center for your return to process. Be advised that original shipping charges are non-refundable. Please use a shipping carrier that supplies tracking information and save your receipt as proof of shipment.
In the case of a defective item upon arrival, please submit a request here for next steps.